Return & Replacement Policy
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FAST. RELIABLE. TRANSPARENT.
At FUTURIX, we work to ensure every customer receives prompt support and a hassle-free replacement experience.
01. GST POLICY
| Customer Type | GST Eligibility |
|---|---|
| B2C Customers | GST invoices are not available |
| B2B / Corporate Orders | GST invoices may be provided upon request |
Please ensure you review this policy carefully before placing your order.
FUTURIX will not be responsible for misunderstandings regarding GST claims for consumer purchases.
02. RETURNS & REPLACEMENTS
Replacement Policy
| Condition | Resolution |
|---|---|
| Technical Issue Within 7 Days | Replacement request accepted |
| Verified Defective Product | Fresh replacement dispatched |
| No Issue Found After Inspection | Same unit returned |
Warranty Replacement
| Scenario | Resolution |
|---|---|
| Complaint Raised Within Warranty Period | Product tested and replaced if defective |
| Variant Out of Stock | Equivalent replacement product offered |
| Warranty Continuity | Continues from original purchase date |
Refund Policy
| Refund Eligibility | Details |
|---|---|
| Defective Product | Eligible after verification |
| Non-Defective Product | ₹50 handling charges may apply |
| Refund Processing Day | Refunds processed weekly |
03. DAMAGED / WRONG PRODUCT / MISSING ACCESSORIES
If your order arrives damaged, incorrect, or with missing accessories, please contact us within 24 business hours of delivery.
Required Details
| Information Needed | Purpose |
|---|---|
| Order ID | Order verification |
| Product Images | Damage/Issue verification |
| Unboxing Images or Video | Faster resolution |
| Description of Issue | Support processing |
04. WRONG PRODUCT POLICY
A product will only be considered "wrong" if an entirely different item was delivered.
Please Note
| Non-Eligible Reasons |
|---|
| Minor color shade differences |
| Sound preferences |
| Product finish variations |
| Lighting appearance differences |
05. CUSTOMER SUPPORT
| Email Support | support@futurix.com |
| Customer Care | +91 9211829459 |
| Company Name | Futurix Labs Private Limited |
| Office Address | T2-13 DLF City, Phase 3, Gurgaon – 122002, India |