Cancellation Policy
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SIMPLE. TRANSPARENT. CUSTOMER-FIRST.
At FUTURIX, we process orders quickly to ensure fast dispatch and delivery. Please review our cancellation policy carefully before placing your order.
01. ORDER CANCELLATION POLICY
| Order Status | Cancellation Availability |
|---|---|
| Before Dispatch | Cancellation request may be accepted |
| After Dispatch | Cancellation is not possible |
| Delivered Orders | Cancellation not applicable |
02. BEFORE DISPATCH
| Action Required | Details |
|---|---|
| Contact Support Immediately | Reach out as soon as possible |
| Email Support | info@futurixlabs.com |
| Customer Care | 09513237499 |
Cancellation requests are processed only if the order has not already been packed or shipped.
03. AFTER DISPATCH
- The order cannot be cancelled
- Shipping charges may apply
- Refund requests will not be accepted for dispatched orders
This policy helps us maintain fast processing and efficient delivery timelines.
04. REFUND POLICY FOR NON-DEFECTIVE PRODUCTS
| Refund Condition | Details |
|---|---|
| Non-Defective Product | Refund may be processed after inspection |
| Handling Charges | ₹50 deduction may apply |
| Refund Timeline | Processed within standard business timelines |
05. IMPORTANT NOTES
| Notice | Details |
|---|---|
| Fast Dispatch System | Orders move quickly to shipping |
| Modification Requests | Product or address changes may not be possible after processing |
| Refund Eligibility | Subject to policy verification |
06. NEED HELP?
| Brand Name | FUTURIX |
| Company Name | Futurix Labs Private Limited |
| Support Email | info@futurixlabs.com |
| Customer Care | 09513237499 |
| Office Address | T2-13 DLF City, Phase 3, Gurgaon – 122002, India |